Return Policy

You can return your orders within 30 days

If the customer is a consumer, the rights pursuant to art. 64 of the Consumer Code within the limits established by this legislation and therefore has the right to withdraw from the purchase contract for any reason, without explanation and without any penalty, with the methods specified below.

The Withdrawal Notice can be sent by e-mail to the following address: amministrazione@essemoto.it

Times

Pursuant to art. 52 of the Consumer Code, the consumer may withdraw from the contract within 14 days from receipt of the goods or, in the case of delivery of goods consisting of lots or multiple pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or pieces.

The consumer is required to return the goods within 14 days from the date on which he communicated his decision to exercise the right of reconsideration. The deadline is met if the consumer sends back the goods before the aforementioned deadline.

The transport costs to exercise the right of withdrawal are charged to the consumer.

Exsclusion

The right of withdrawal is excluded in the following cases provided for by Article 59 of the Consumer Code:

a) the supply of tailor-made or customized goods;

b) the supply of sealed goods which are not suitable for being returned for hygienic reasons or related to health protection and have been opened after delivery;

c) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;

d) contracts where the consumer specifically requested a visit by the trader for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such a visit, the professional provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary for maintenance or repairs, the right of withdrawal applies to such additional services or goods;

e) used or unwrapped items do not have the right of withdrawal, so we ask customers to return the products in the same condition in which they received them.

Refunds

according to the provisions of art. 56 of the Consumer Code, reimbursement must be made within 14 days from receipt of the notice of withdrawal, as required by law, indicating the following:

If you withdraw from this contract, you will be reimbursed for all payments you made in our favor, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery from we offer) without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. For the refund, where possible, the same payment method used for the initial transaction will be used.

Receive € 5.00 as a gift by requesting a refund via an order voucher that can be spent on the essemoto.it website

If we receive products that have already been used, damaged or in a different packaging from the original one, we will not be able to proceed with the refund.

Value decrease

You are only responsible for the diminished value of the products resulting from handling of the product other than that necessary to establish the nature, characteristics and functioning of the product (s)

Pursuant to art. 63 of the Consumer Code, any damage to the packaging / packaging of the Products must be immediately challenged by the Customers by affixing a written control reserve on proof of delivery. It is understood that, once the delivery document is signed without any objection, Customers can no longer raise any objection with reference to the external characteristics of the delivered goods.

Art.63 C.D.C. In contracts that place the professional's obligation to dispose of the goods, the risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and different from the carrier, he physically enters the property. However, the risk is transferred to the consumer already at the time of delivery of the goods to the carrier if the latter has been chosen by the consumer and this choice has not been proposed by the trader, without prejudice to the rights of the consumer against the carrier.

NB: Distance selling and therefore the right of withdrawal are valid only for contracts between a private individual and a commercial operator. If you purchased with VAT, the timing for the return is 7 days